Hopefully, you will find the answer you need in one of the articles we have on our site, but if you need a little help, please send an email via our contact page or at contact@parislively.com

Customer satisfaction is extremely important to us. We strive to respond to all inquiries as quickly as possible, with a maximum response time of usually 48 to 72 hours. Please send only ONE MESSAGE at a time*.

*Please also use ONLY ONE method of contact, as contacting multiple channels for the same question can delay response time for you and other customers.

Be sure to provide as much information as possible, such as your order number (found in confirmation emails), email address, photos, etc. This will help us assist you as quickly as possible.

We currently have a phone number being set up that you can see at the very bottom of our website. This number is currently under maintenance as it was not designed to handle high volumes of phone calls, and we currently do not have a call center.

Lively® was built online, including our customer support. While you may receive an automated response from time to time, all channels are staffed by human personnel who want to help you quickly and efficiently.

Thank you for your understanding❣️

You can create an account and access the following:
- Track your orders and review your past purchases
- Save your addresses for faster checkout
- Manage your account details, addresses, and email preferences
- Receive special offers and discount codes

Your account can be created before, during, or after checkout. To do this, go to our site and find "Account" in our header, the page will lead you to login and account creation.

Yes! You can manage your account details, address book, and email preferences. But if you want to make changes, such as changing your shipping address or email address after placing an order, please contact us immediately and we will do it for you!

Please check the following points:

1. Did you use the same email address that you used to sign up?
2. Are you sure you created an account with us?
3. Did you forget your password? Follow this link to reset your password.

If all else fails, contact support and we will assist you further!

Of course! Feel free to contact us through our contact page and a team member will guide you on the next steps to take. We will be sad to see you go!

Also, please note that your cookies (= browsing data) are only stored for 30 days and then automatically deleted. This 30-day period is the operational timeframe for useful purposes of your data. You can manage the type of cookies you allow us to track by clicking on the cookie logo at the bottom left of your screen.

We offer free worldwide shipping with tracking for all orders over €20, including in Europe, North America, South America, Asia, and Australia.

For customers in Europe and America, we deliver within 8 to 12 business days. Our standard international shipping time varies between 8 and 18 business days depending on your location. If you are unsure whether we deliver to your area, please contact us at contact@parislively.com

We ship with reputable carriers, so you can be assured that your order will be delivered safely and on time.

The delivery time will depend on the country you are in.

In Europe and America, standard delivery takes 8 to 12 business days.

In the rest of the world, we deliver within 15 to 21 days.

Note: During the Christmas period, delivery times may be extended due to high traffic on our site.

Even though 95% of our packages are delivered in less than 12 days, delivery can take up to 21 days in case of force majeure (promotions of -50%, exceptional events, stock shortages, weather conditions...)

If the timeframe seems long to you, don't worry, you can track the progress of your order using the tracking number that was provided to you via email!

For more details regarding delivery times, you can check our policies in the menu at the bottom of our site.

We offer FREE worldwide shipping on all orders over €20. Please be patient with international orders as they will inevitably take longer to reach you. Allow 15 to 25 days before informing our customer service about a missing order. European customers can expect to receive their order within 8 to 12 business days.

If you have just ordered and need help changing your shipping address, please contact us as soon as possible! If your order has exceeded a 48-hour period, our team can no longer make adjustments as it will have already been shipped.*

We recommend placing a new order so that it is sent to the correct address.

* We are not responsible for address errors not reported within 48 hours after purchasing on our site. Thank you for your understanding.

International orders may take longer to reach you, please allow 12 to 18 days before contacting our customer service for a missing package.

European customers can expect to receive their order within 8 to 12 business days. However, if you still have not received your item after this period, it may be experiencing delays that are beyond our control, particularly due to logistical issues with carriers in your area. Feel free to contact our customer service via email - contact@parislively.com or by using the "Contact Us" page and our team will be happy to assist you.

There are also other reasons why delays may occur:

- Return to sender, insufficient address, failed delivery attempts - Couriers typically make 2 or 3 attempts to deliver your order. Contact the courier or carrier as soon as possible. They will usually return your package the next business day or ask you to pick it up at their office. If it is returned to us, simply get in touch with us so we can reship it.

- Holidays - A sudden or unexpected increase in the number of delivery shipments is more common during the holiday season. Just reach out to your local post office to locate your order.

—> In these various cases, it is best to check the carrier's website for more information on delays.

If you have doubts, please first contact the carrier in your area to see if they have any trace of your order. Then, you can contact us so we can find solutions to help you resolve this issue.

Lively® cannot be held responsible for customs fees charged in your country. We recommend checking local import taxes if you think you may have to pay additional fees.

Lively® cannot be held responsible for customs fees charged in your country. We recommend checking local import taxes if you think you may have to pay additional fees.

If your package has been marked as delivered but you have not received it, please first check with your neighbors.

If 3 business days have passed since your package was marked as delivered and you have not received your order, please contact us at contact@parislively.com

You can check the status of your order by clicking on "Account" in the upper right corner of our website. Log in to your account and check "Order History": you will be able to see all tracking information.

Please note that you will also receive an email containing tracking information once your order has shipped, following the confirmation email. This email will contain all relevant information about your order, including: your order number, shipping number, and a tracking link.

To track your order, we invite you to click on the "Delivery Tracking" link in the menu, and enter your order information there. If you can no longer find it, please contact us via our contact page, and we will do our best to assist you.

Exchanges are possible within 14 days after receiving your order. If it does not suit you, returns are simple; just contact our customer service and send your package to the indicated address (note that shipping costs are your responsibility and initial shipping fees are non-refundable). We will refund your purchase once the order is received in its original packaging and unused.

❗️However, products intended for intimate use (underwear, etc.) as well as products that were subject to an exclusive discount of at least -50% are non-refundable (only partial refunds or product returns may be made depending on the cases)

To request a return or exchange, please first consult our "Return & Refund Policy" found in the menu at the bottom of the site. Feel free to contact our support team who will guide you through the process.

We are very aware of our impact on the planet. As part of our ongoing efforts towards sustainability, we are making positive changes to contribute to a better future. These changes include the removal of return papers and invoices from Lively® orders.

You will see that there is no need to have these documents, as they can be sent via email.

It therefore makes sense not to include them. We always strive to do what is right and to improve our impact on the world around us.

To request a return or exchange, please first check our "Return & Refund Policy" to see if the products from your order are eligible for returns; this link is available in the menu at the bottom of the site.

Then, contact one of our customer support teams who will guide you through the process.

Once your package is received by us and the refund criteria are validated (item unworn, unwashed, and original packaging intact), Lively® commits to refunding you within a maximum of 15 days.

If any of the products in your order are defective upon receipt, please contact our customer support team, attaching images or videos so we can find a way to assist you together.

In most cases, if it is a manufacturing defect, our customer service will inform you to return the product(s) as soon as possible, and you will be able to keep the defective product (returning this product to us will not be necessary).

Yes, you can request to cancel your order or part of it within 48 hours after making the purchase. Once this period has passed, cancellation requests will no longer be possible.

If you wish to cancel your order and the 48-hour window has not passed, please let us know immediately by sending an email to contact@parislively.com with your details, and our support team will process a refund.

You can modify or cancel an order after it has been placed within a maximum of 48 hours. If this time limit is exceeded, it means that the order has already been processed, and our team can no longer make adjustments.

If you wish to add another item to your order or change the delivery address BUT the 48-hour window has passed, your order has already been processed. The only option is to place a new order for the item you want or the correct address you intended to provide.*

* Lost orders due to an address error, clothing size issues, or color problems cannot be refunded or canceled if the 48-hour window has passed.

Thank you for your understanding.

In the unlikely event that you are missing an item from your order, please contact us immediately with the following information so that we can resolve this issue quickly and efficiently:

- Your order number
- The name of the item you did not receive

Once we have received the above information, our customer support team will address your issue as soon as possible! Remember that you may receive two different tracking numbers for the same order, as one item from the order may come from another of our processing centers.

ALL CLAIMS REGARDING ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

In the unlikely event that you receive the wrong item, please contact us immediately with the following information so that we can resolve this issue quickly and efficiently:

- Your order number
- The name of the item you did not receive
- The name of the item you received instead.
- A clear photo of the item you received

As soon as we have received the above information, our customer support team will address this issue as quickly as possible!

ALL CLAIMS REGARDING ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

No, we can only process refunds to the original payment method. The only alternative is to offer gift cards (credit) for the total refund amount.

We can only issue a refund to the original payment method. Therefore, we cannot process a refund to another account or card.

If you have a new card but the original account remains active, the refund will be processed to your account. If the account has been completely closed, please contact your bank, and we can assist you if necessary.

If you did not meet the 14-day deadline to request a return, please contact us at contact@parislively.com as soon as possible so our support team can assist you. Please provide your order number and the reason you missed this deadline. We are not obligated to accept your return, but in some cases, we may find a solution to help you.

When you buy clothes from us, it's important to find your size. That's why you'll find an easy-to-follow size guide on each of our product pages that will show you where to measure. All you need is a measuring tape!

If you have any other issues, feel free to contact us through our "Contact Us" page or simply email us at contact@parislively.com to get help from one of our customer support team members.

For the bust measurement: position the measuring tape at the fullest part of your bust.

For the waist measurement: position the measuring tape at the narrowest part of your waist.

For the hip measurement: position the measuring tape at the widest part of your hips.

If you find yourself between two sizes, take the larger size for a more relaxed fit.

If you have any hesitation, contact us through our page or simply email us at contact@parislively.com to get help from one of our customer support team members.

You bought a piece of clothing from us and it doesn't fit! Don't worry!

At Lively®, exchanging your clothing is possible by reviewing our "Return and Refund Policy". With our satisfaction guarantee, you have 14 days to try on your clothes (except for certain items that cannot be returned).

❗️However, products intended for intimate use (underwear, etc.) as well as products that are exclusively discounted by a minimum of -50% are non-refundable (only partial refunds or exchanges may be made depending on the case)

To request a return or exchange, please first consult our "Return & Refund Policy" located in the menu at the bottom of the site. Then, contact our customer support team who will guide you through the process.

If you have measured yourself and find yourself between two sizes, always take the larger size rather than the smaller size. Since our clothes are made from high-quality stretchy fabric that hugs your shape, the larger size should provide you with a perfect fit and effective support.

If you have any other issues, feel free to contact us through our "Contact Us" page or simply email us at contact@parislively.com to get help from one of our customer support team members.

Read the care label: By doing this, you will avoid any mistakes in washing, drying, or ironing at the wrong setting. Make sure you understand the meaning of the symbols.

In general, follow these guidelines:

- Most of our sportswear is made from synthetic fibers such as nylon, elastane, and polyester. This type of material provides sufficient compression and some stretch to our clothing. If the wash is set to a high temperature, it may get damaged and shrink. Another advantage of washing at low temperatures is that it is sustainable, as high temperatures waste a lot of energy!

- Wash clothes with similar colors to avoid color transfer during washing, especially for dark-colored garments.

- Turn clothes inside out (if applicable). Your clothes will be cleaned better as sweat, dead skin cells, and bacteria accumulate and cause unpleasant odors.

- Do not bleach, tumble dry, iron, or dry clean. It is best to air dry your shapewear to preserve its elasticity; otherwise, its lifespan will be reduced. This also helps reduce our greenhouse gas emissions!

To successfully place an order on Lively®, simply:

1. Go to your favorite product.

2. Select the right color and size.

3. Check the ordered quantity.

4. Click the "ADD TO CART" button.

5. Review all items in your cart - if you are ready to finalize your order, click on "PROCEED TO CHECKOUT".

6. Complete your order by filling in all the necessary information on the checkout page: Customer details, shipping address, billing address, shipping method, payment information.

7. If you have a discount code, enter it at the checkout step.

8. Review your order once more, ensuring you have the correct item(s) (chosen product(s), quantity, color, and size).

9. Click on "Complete Order" to initiate the process of sending your package.

If you cannot find the answer to your question, contact us and we will be happy to assist you.

Lively® adheres to the highest industry standards to protect your personal information. Your card information and personal data are encrypted during transmission using SSL (secure socket layer) technology and PCI Level 1 standards, which are widely used on the Internet for payment processing. We do not sell, rent, or otherwise distribute our customers' personal information. Your information is safe with us!

If you cannot find the answer to your question, just contact us and we will be happy to help.

Discount codes are case-sensitive (uppercase, lowercase, and spaces) and only one is applied per purchase.

You can apply it during the checkout process, on the right side that describes your order. There is a box labeled "discount code"... Once you have entered this code, click on "Apply". Your total amount will be updated to reflect the discount.

We accept credit or debit cards (VISA, Mastercard, American Express, and Maestro) as well as express payment options like Paypal, Shop Pay, Apple Pay, and Google Pay. Our base currency is €, so if you are purchasing from abroad, make sure to know the daily exchange rate of your currency at the time of the transaction.

Did you receive a prepaid gift card? You can use it to pay for your order.

We also offer a later payment option through Klarna. Please note that these options are NOT express payment options as mentioned above; these later payment options are found at the end of the checkout process. This is the same page where you have the option to pay with a credit or debit card.

If you encounter any issues, you should contact your card provider or reach out to us.

If you can't find the answer to your question, email us at contact@parislively.com and we will be happy to assist you.

Customs Duties and Taxes in Europe

Your order may be subject to taxes depending on the country you are in. It will be calculated at checkout.

International Duties and Taxes

Orders shipped abroad may be subject to import duties and taxes. You will be responsible for all import duties and taxes at the time of delivery or thereafter.

Unfortunately, Lively® has no control over these fees. You can contact your local customs office for more information.

PAY LATER WITH KLARNA.

We are excited to announce that we have partnered with Klarna to offer you new ways to pay at checkout. It’s a safe and simple way to get what you want when you want it.

HERE’S HOW IT WORKS:

Step 1 Add products to your cart and select "Klarna" at checkout.

Step 2 Enter some personal information and you will know instantly if you are approved.

Step 3 Klarna will send you a confirmation email and reminders at the time of payment.

Step 4 You can make your future Klarna purchases with one click.

Payment Information:

PAY IN 3 INSTALLMENTS

For European and American customers, you can split the cost into 3 interest-free payments. This is one payment at the time of purchase, and two additional payments at 30 and 60 days.

PAY IN 30 DAYS

For European and American customers, you can try your items at home and decide which ones you want to keep. Make your full payment 30 days after your purchase is shipped. No upfront payment, no interest, and no fees when you pay on time.

About Klarna

At Klarna, we strive tirelessly to create the best shopping experience in the world. We believe that payments are much more than just a way to send money. That’s why our smooth payment methods give you more time, control, and joy so you can focus on the things you love.

80 million shoppers use Klarna.
190,000 retailers work with us worldwide.
We have powered online checkouts for 14 years.
Does Klarna impact my credit score?
Klarna may perform a soft credit check that does not affect a customer’s credit score and is only visible on your credit report to you and Klarna.

Neither Klarna nor Lively® performs credit checks that could impact your credit score.

This includes at the time of application, if a payment is missed, or if the outstanding balance goes into debt collection.

Is there anything else I should know?

In Europe, you must be over 18 to use this credit offer. Klarna uses indirect checks from credit reference agencies. These do not affect your credit score. Missed payments may affect your ability to use Klarna. Pay in 3 installments, full terms. Pay later, full terms.

Late payment fees apply. If you would like more information about this, please contact Klarna support.

*You must be 18 years or older, have a residential address, and a bank account.

Safe and Secure

With Klarna, you are always covered by Klarna’s buyer protection policy. Modern protection measures safeguard your information to prevent unauthorized purchases.

Order numbers are created when you place your order. You will receive a series of unique numbers, consisting of at least 5 digits.

Here’s how to find it:

- Check your order confirmation in your email inbox or spam folder.

- Create an account using the email address you provided at purchase. Find your order number in your order history. If you still can’t find it, it may be due to an error in entering the email address at checkout. Therefore, please contact our customer service team for modifications and further information about your order.

Please check your spam folder before contacting us at contact@parislively.com

If the email has still not been received and you have waited more than 15 to 20 minutes after completing the transaction, a team member will be happy to resend it to you.

Orders are processed based on the availability of items as well as the availability of the sizes and colors you order.

During peak periods, product availability may change while your order is being processed.

Most orders placed from Monday to Thursday are processed and leave our warehouses within 1 to 2 business days.
Orders placed on Friday or over the weekend will be processed starting Monday and will leave our warehouses within 2 to 3 business days.

Please note that orders are not processed on holidays.

Don't worry! Although we regularly restock our inventory, there may be times when we are out of stock. If this happens, please email us at contact@parislively.com and our support team will be able to inform you of the date of our next product delivery.

Lively® is exclusively sold online at www.parislively.com

Be the first to know about new collections, restocks, and much more by signing up for emails.

You can stay updated on our promotional offers by signing up for our newsletter or by creating a customer account to receive emails from us.